Please read all of the information below. It will describe our return and refund policy in detail. Sorry, but there are no exceptions.
Send all returns to:
It is important you send back any packages by a method that you can both insure and track the delivery, in case there are any problems with delivery.
It is also important that you either enclose a copy of your original invoice or a letter with your name, address and phone, stating the reasons you are making the return.
As soon as we receive the returned items, we’ll process your refund less our standard restocking fee of 20% and a refund check will be sent to you within 10 days. In the sad case where your dog has died prior to you receiving your order, the restocking fee does not apply.
DogsHealth is dedicated to shipping all orders as quickly as possible. ALL orders received by 3 p.m. PST, M-F (except for holidays), are shipped the same day. See Carrier options below. We have no control over shipping costs – such as POSTAL rates that seem to rise year after year.
Postal Priority Preference
Some patrons express concern over no availability of Standard Parcel Post. First of all, only ‘Priority’ shipping provides the important option of TRACKING – which has proven over the years to be a necessity. Also, it is important to note – that the cost difference between Parcel Post and Postal priority is extremely minimal – usually much less than a dollar. Whereas, the difference in delivery time is major. Priority shipping has an expected delivery time of 2-3 days; whereas, the same shipment via Parcel Post can take up to 8 days for domestic shipments.
Two Carrier Options
- POSTAL: USPS Priority is our default / preferred shipping method, and costs only penny’s more than the much slower ‘Parcel Post’ (which offers no tracking). NORMAL delivery time is 2-3 Days, although this is NOT guaranteed. Again, all POSTAL orders received by 3pm PST, M-F, are shipped the SAME DAY. No orders are shipped on Saturday or Sunday.
- UPS: Many options are available – Ground, Next-Day-Air, 2nd-Day-Air, and 3-Day-Select are offered. For Ground, this choice can save cost on HEAVIER shipments, but not usually on 1-2LB packages; and, you must allow for distance – where East Coast shipments will take 7-8 days. IF Overnight Delivery is needed on a FRIDAY, you must call to place the order. Saturday delivery is only available via telephone orders. NO SUNDAY delivery is possible. Again, ALL orders received by 3pm PST, M-F, are shipped same day.
We accept all major credit cards, including Visa or Mastercard Bank/ATM cards.
much more efficient
For much speedier, yet totally secure ordering, you might consider purchasing a Pre-Paid credit card (Visa/Master Card) at a local merchant; many merchants are selling these ‘one time use’ cards these days. A person could print their desired order (per above paragraph), and use the indicated TOTAL to then purchase one of these disposable pre-paid cards for use online or over the phone.
For those customers wishing to use Check or Money-Order, you are advised to begin normal checkout: i.e., processing your order (in our Online Cart), INCLUDING your choice of shipping preference – UP TO STEP 4 (before Payment Options). Then, with the Order Summary displayed, you can print* this screen for Mailing or Faxing. At Step 4, all the correct amounts, including shipping and the accurate TOTAL will be displayed. Simply click the GREEN button to *Print & Fax/Mail your desired order. You can then MAIL that printout along with your Check or Money-Order to the address at the bottom of this page.
The Pet Project
902 S. Holt Ave.
Los Angeles, CA 90035
If you don’t care to use your credit card ONLINE or over the phone, but are OK with faxing the number, you can print your desired order, per instructions above, and then FAX the order to the number below with the card number written in, and your authorizing signature added. All faxes are immediately destroyed after the order is created.
Dogshealth.com provides a very comprehensive mechanism for viewing and managing your Order History.
Whatever your question, you may find the answer via Logging In to your Account by clicking the white LOGIN link on the top the Menu bar.. Once there, you can View Previous Orders; and, with the list displayed, you can choose any order (click the Order # or Order Details) to see the original order summary, or even print a copy of the original Invoice.
For order status – once the order is displayed that you are inquiring about, you can slide to the bottom to see the Status, which may show Processed, Shipped, or something else.
US ORDERING AND CUSTOMS DUTIES, VALUE ADDED TAXES AND SHIPPING,
Customs and/or VAT charges are NOT included in the PURCHASE and are the responsibility of the customer.
If you have any concerns prior to ordering, please contact us first. Please be aware that Customs handling can cause delays. We don’t normally expect problems with customs or local shipping facilities.
Express International Mail and Priority Mail International are the only choices since they can provide tracking and insurance of contents. Normal Delivery time is 5 to 10 Days but may take longer.