Common queries answered

Frequently asked Questions

All orders are shipped by Priority and should arrive within 1 to 3 days

Please read all of the information below. It will describe our return and refund policy in detail. Sorry, but there are no exceptions.
  1. We cannot take back any supplement products that have either been opened or are not in like new condition. For all other products, they must be returned in the original packaging in like new condition.
  2. We cannot take back products 60 days after date of purchase.
  3. Below is the address to send back any unopened products. If you do not send your return back to the address below, your refund may be delayed up to 45 days.

Send all returns to:

Dogs Health C/O Southwest Industries
Attn: Product Returns
1735 W. Rosecrans Ave.
Gardena CA 90249

It is important you send back any packages by a method that you can both insure and track the delivery, in case there are any problems with delivery.

It is also important that you either enclose a copy of your original invoice or a letter with your name, address and phone, stating the reasons you are making the return.

As soon as we receive the returned items, we’ll process your refund less our standard restocking fee of 15% and a refund check will be sent to you within 10 days. In the sad case where your dog has died prior to you receiving your order, the restocking fee does not apply.


After 24 hours, email us at [email protected] and we will get back to you quickly with the tracking information

Yes. We are required by law to collect sales tax

We ship to most countries. If your country is listed in the checkout process, we ship there.

Contact us immediately and we will advance ship you a replacement.

Contact us immediately and we will ship you a replacement.

That information is listed in our return policy above

Call us at: 888-901-5557

Or email us at: [email protected]

As long as your order has not shipped, we can try to make any changes you require.

Still need help?

Get in touch with us

Phone Orders

(888) 901-5557
Toll-free, 24 hours a day,
7 days a week (U.S. Only)

(703) 579-4506 (Outside U.S.)

Customer Service

5 AM – 10 PM (PT)
(888) 901-5557 (U.S. Only)
(703) 579-4506 (Outside U.S.)
[email protected]

Mailing Address

902 S. Holt Ave
Los Angeles, CA 90035

Returns and Exchanges Address

Dogs Health C/O Southwest Industries
Attn: Product Returns
1735 W. Rosecrans Ave.
Gardena CA 90249


Worldwide shipping

To Most Countries

Easy 30 days returns

International Warranty

Offered in the country of usage

100% Secure Checkout

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