Customer Service

Standard Operating Hours

Along with the 24hr-per-Day website, DogsHealth.com is open for Telephone business 'normally' from 9am to 6pm (PST), Monday through Friday, except holidays. Your call, for Sales, Service, or Assistance will be answered by a person during normal business hours, except when all staff members are tied up on calls during busiest times of the day. Should that occur, please leave your message and your call will be returned as promptly as possible.  Again, the website is available 24 hours per day, every day, for placing orders, reviewing past orders, using any of the helpful and informative content, or using the Contact Us option. 



Orders and Order Tracking

This new site provides a very comprehensive mechanism for viewing and managing your Order History. Whatever your question, you may find the answer via Logging In to your Account by clicking the orange Account button above the Menu bar, or click here - Account. Once there, you can View Previous Orders; and, with the list displayed, you can choose any order (click the Order # or Order Details) to see the original order summary, or even print a copy of the original Invoice.  For TRACKING AN ORDER - once the order is displayed that you are inquiring about, you can slide to the bottom to see the Status, which may show Processed, Shipped, or something else.

International Orders

US ORDERING AND CUSTOMS DUTIES / VALUE ADDED TAXES AND SHIPPING:
Customs and/or VAT charges are NOT included in the PURCHASE and are the responsibility of the customer. If you have any concerns prior to ordering please contact us first. Please be aware that Customs handling can cause delays. We don't normally expect problems with customs or local shipping facilities.


International Shipping

Express International Mail - is the only choice since it is the only one that provides necessary tracking and guarantees contents. Normal Delivery time is 4 to 7 Days but may take longer.  The only 'out of USA' Dealer locations are in CANADA or Singapore; please use our Dealer Locator to see what is available with those 2 choices.

Shipping Policy

DogsHealth is dedicated to shipping all orders as quickly as possible. ALL orders received by 3 p.m. PST, M-F (except for holidays), are shipped the same day. See Carrier options below. We have no control over shipping costs - such as POSTAL rates that seem to rise year after year.


Postal Priority Preference

 Some patrons express concern over no availability of Standard Parcel Post. First of all, only 'Priority' shipping provides the important option of TRACKING - which has proven over the years to be a necessity. Also, it is important to note - that the cost difference between Parcel Post and Postal priority is extremely minimal - usually much less than a dollar. Whereas, the difference in delivery time is major. Priority shipping has an expected delivery time of 2-3 days; whereas, the same shipment via Parcel Post can take up to 8 days for domestic shipments.


Two Carrier Options
  • POSTAL: USPS Priority is our default / preferred shipping method, and costs only penny's more than the much slower 'Parcel Post' (which offers no tracking). NORMAL delivery time is 2-3 Days, although this is NOT guaranteed. Again, all POSTAL orders received by 3pm PST, M-F, are shipped the SAME DAY. No orders are shipped on Saturday or Sunday.

  • UPS: Many options are available - Ground, Next-Day-Air, 2nd-Day-Air, and 3-Day-Select are offered. For Ground, this choice can save cost on HEAVIER shipments, but not usually on 1-2LB packages; and, you must allow for distance - where East Coast shipments will take 7-8 days.  IF Overnight Delivery is needed on a FRIDAY, you must call to place the order. Saturday delivery is only available via telephone orders. NO SUNDAY delivery is possible. Again, ALL orders received by 3pm PST, M-F, are shipped same day.